Mon, Nov 2, 2015
Prior posts have described how to spot gravitas in a leader, a bit of how to develop gravitas and, in one post, insights into inside-the-CEO who has gravitas while observing President Jimmy Carter at a press conference.
At a regional Vistage International conference of 500 CEOs and 200 guests, Alan Mulaly spoke about his time at Boeing and at Ford, his approach to leading; then he spent considerable time answering questions.
In a future post, we will summarize his approach to leading. For now, we focus on his “presence” at the conference.
OBSERVING THE UNICORN
The most memorable aspects of observing Alan Mulaly on stage:
I believe that 500 business owners and CEOs in the room witnessed a presence to which we all aspire. And someone who, if in the room with you, would capture your rapt attention (as he did in the huge conference room).
To learn more about the CEO membership organization Vistage International, and the brain trust it represents, go to:
That’s just my view. What’s yours?
Thu, Oct 15, 2015
AN INCITING INCIDENT
Sometimes a very brief exchange with one of my CEOs seems worth sharing. How about this one stimulated by reviewing the idiosyncrasies of high-performing direct reports, some of whose occasional behavior is seen very negatively by the rest of the team:
CEO: “I believe it is really important for leadership to be able to accommodate very different contributors and personalities.”
Coach: “You have one under-performing direct report you see as critical to success over the next year whom you fear will quit if you set clearer expectations. You have never laid out where he has to be a lot more proactive, take more initiative.”
CEO: “I just am not sure how to do it in his case and not have him take offense. And yet my tenure may not run more than a couple more years so there is some urgency. I just keep putting it off.”
Coach: “You have someone else on your team who is capable in a key (financial) area but is toxic to those around him. No one on the team wants to work with him or help him.”
CEO: “He is better than a year ago and it would take a long time to replace him with someone as good. Even though he did something overt to undermined a decision I had already made last week and I sent an email with very specific ground rules on the topic. Now is not a good time.”
EVIDENCE THIS IS WIDESPREAD
Other CEOs have delayed addressing: a severely under-performing regional chief who would take time and money to replace; a field leader who fails to implement the agreed upon strategy and instructs people to stonewall and not escalate problems; a senior professional all about himself and publicly criticizing most of those around him; a group executive with one business sinking and another flat who will not ask for or accept help. And other similar stories. These are not uncommon, judging from the number of situations where I have a “ringside seat.” Other coaches in the CEO peer -dvisory membership organization in which I spend half my time report similar experiences. For more on this visit: http://vistage.com
Are you a lot slower to have “fierce conversations” with people you fear will quit as well as people you don’t want to fire because they are contributors (or have great potential?) with negative behaviors?
ROOT CAUSE & CONSEQUENCES NOT EASILY SEEN
Why is this? One CEO says that there are so many urgent matters on his plate it is easy to let the fierce conversation slide. Another would rather wait until the problems become so acute he hears about it. A third assigns trusted people to deal with it in his stead though they may not have the power to resolve the problem, only to do damage containment.
Clearly, some CEOs have a bias for action. Why? “To get it off my list;” “To send a message about the culture and raise everybody’s game;” “There are always better athletes out there who will be team-players. We have repeatedly been surprised at how good the new people are and how liberated the rest of the organization is when we outplace a B-player or someone with poor attitude.” “A-players want to be around other A-players when they play well as a team. It lifts the boat.”
What is not visible to those who procrastinate is the impact on good people’s morale, energy and, ultimately, stickiness to the organization. And the culture as defined by what behaviors people believe you will or will not tolerate. Not to mention the quality and speed of results.
CALL TO ACTION
There are precious few people on whom the boss an rely to tell them the truth, unvarnished and early. So the boss tens to see the problems only after the fire is well advanced. It can only help to cultivate your “listening system” of people who will tell you the truth and to take action early to put those on notice who need it and set new expectations and timelines. Or give authority to those on your leadership team to do it in your name (and back them up when the howls start).
That’s just my view. What’s yours?
Tue, Sep 15, 2015
SELF-DOUBT OF leaders has been among the top issues in my career as a coach to CEOs. One of the key learnings from interviewing three dozen CEOs in 2007 was the extent to which they worked on overcoming self-doubt and how they did it. In fact, I wrote a book about it:
what made jack welch JACK WELCH still available on Amazon. Through a series of shaping experiences they developed their desire and their ability to lead themselves and others.
Last week, the NY Times published an article on self-doubt Paul Jasnukas, on the faculty at Maryland Institute,
Self-doubt and The Confidence Game in which he argues that:
(1) in no line of work is extreme confidence <always??> wholly justified yet we are constantly tested to see if we have it with “moment-of-truth” gut checks – “…are you sure?” Others ask us to test us. “To be sure and unsure at once, to suspend doubt long enough to perform your role with convincing élan — this is the challenge.”
This far, his view is consistent with my research and professional experience.
Then he goes astray from my findings and decades of experience, saying:
(2) It is necessary to act with loud-voiced bravura. In our society, “it pays to brag and boast” and act with brawn and braggadocio.” He cites sports champions and Donald Trump. He asserts that avoiding perceptions of weakness requires affecting such persona. Speaking quietly in meetings, he asserts is a bad thing.
Having worked closely with CEOs in moments of high stakes, this is rarely effective and even more rarely required.
In fact, GRAVITAS is the more important quality and (as argued in my two prior posts on this subject) the behaviors are anything but brawn and braggadocio – and the best followers recognize it when they see it. If you wish to learn how to know Gravitas when you see it and if you wish to understand what is going on inside the leader who lives it, read two prior posts on this website:
Gravitas: Best of the Best Leaders
Leadership maturity: Inside the Eminence Grise
If you are an aspiring future leader, if you are already a leader and aspire to be better, there is more downside to following Jaskunas’ second assertion. Confidence is not a game. It is a developed state of mind.
That’s just my view. What’s yours?
Fri, Aug 28, 2015
Ever notice someone in a meeting seems to command immediate attention when he or she speaks? Not just because of their rank but because of respect for their views when they choose to express them?
And when this happens, does it also seem that they seem wiser, more thoughtful, more centered, more articulate? They may not show up as the smartest or quickest. But they seem to get the big picture and have the ability to resolve conflict and move the group forward. Their very presence is calming.
The French have a phrase for this person: “eminence grise,” literally gray eminence or elder statesman, someone of high repute.
My CEO coaching clients may be successful leaders by most standards: set the right course, top-graded the team, created the climate for the best culture, opened communication channels, made tough decisions and saw the fruits of their labors in increased market position and earnings (and other ways). But the best of the best want to be more than strong leaders. They want to achieve gravitas which they can then apply as CEOs, board members or board chairs who can make a difference in their world beyond their companies.
What differentiates the person with gravitas from others?
EXPERIENCE AND STORY-TELLING
Some people capture the essence of each of their many experiences – translate them into lessons learned, take-aways and analogies for future use.
Some people’s passion for their industry or calling leads them to be voracious readers of articles and books with abstracts of other leaders’ stories. And they seem able to relate these stories when relevant to a conversation.
Some people are both privileged and able to have a ringside seat while other leaders create or tell their stories. And the ability to bring those stories to life at the right moment as well.
All of these become the mental library from which wise elders (some quite young) draw upon in conversations.
These same people may at times use the library to formulate better questions than others or make better suggestions than others. But the primary approach is to use the library to tell the right story at the right time in the right way.
I once heard a CEO introduce what he thought a relevant story in a management team meeting. Desiring to avoid coming off in a negative way, he described what another company had achieved outside their industry. He prefaced the story with this tale:
A rooster came to believe his hens were not as productive as they should be. He borrowed an ostrich egg and rolled it into the hen-house saying: “I am not complaining or criticizing, just showing you what is being done elsewhere”).
To get a bit more specific, these are the library sections for my industrial CEO clients:
PRESENCE AND BEHAVIORS
What makes a person seen as “senior,” wise, having gravitas, chairman-like?
That’s my view. What’s yours? I am truly interested in all comments and examples. I thought his post had already been published but was wrong. See also the prior post which should have followed this one.
Wed, Aug 26, 2015
In a prior post, I wrote about the “eminence grise,” the person you recognize immediately as having wisdom and gravitas. It is evident in the highly relevant, experience-based stories they tell, the penetrating questions, the ability to distill a complicated situation to the simplest core, their centeredness and calm under duress. They are broad-based thinkers, not just subject matter experts. They have a calming and salutary impact on everyone around them. When they speak, everyone listens. People treasure the time in their presence.
A LIVING DEMONSTRATION
The prior post spoke of how to recognize such a person and steps on the journey to become one. This post is a peek inside the Eminence Grise.
Jimmy Carter held a press conference earlier in August. He had only just been told that his cancer had spread to four areas of his brain. Whether or not you are a fan, he gave us a gift.
He told the attendees (as close to verbatim as I remember):
What more may we surmise is inside this most accomplished of former Presidents?
Carter was at that moment, by every observation, centered, calm and confident.
It was a rare glimpse inside the eminence grise. In my experience either observing them on stage or in conversation with the alone, these thoughts are contributors to that centeredness, calm, ease in moments on stage:
How long ago do we suppose President Carter reached this state of mind? I would speculate a long time ago. And I have seen leaders in their 40s to leaders in their 70s exhibit this state; and more than a few “senior” leaders as well as “newbies” easily triggered into non-constructive behaviors.
In a later post, I will return to steps along the journey and specific tactics for self-leadership.
There are some good books on various aspects of leadership maturity. Here are a few:
Leadership and the Art of Self-Deception by the Arbinger Institute
New Earth and other titles by Eckhart Tolle
Triggers by Marshall Goldsmith
All available on Amazon Books
That’s just my view. What’s yours?
Wed, Jul 1, 2015
These are my notes for an internet radio conversation this morning with Jim Blasingame, The Small Business Advocate, who is a treasure trove of advice for business owners.
Leaders often fear replacing people they know in their hearts must go.
I have been CEO coach in more than a few such situations. Often, there is a history of earlier performance and relationships that makes the boss hesitate well beyond the point where the enterprise risk of not acting is far greater than the risk of separation/termination.
Objections range from:
They are often derivatives of fear and just wrong.
Balaji Krishnamurthy, business consultant and former CEO, led a workshop with my Vistage peer advisory Board offered a way to think about this: assess the “life-chits” owed to such a person, decide if the person can be repositioned to a different job and, if not, determine the amount of severance and outplacement help which, if given, would allow the CEO to sleep at night.
Such a framework helped more than one member work his way through such a situation.
In some cases, a member of the senior team is the outlier and is actually toxic —dispiriting the senior team by negative comments, constant criticism and sometimes passive aggressive behavior or worse. Such a person cannot be repositioned. The longer the CEO turns a blind eye to the situation the more respect he loses and the more damage is done.
One such CEO knew the person in question for 20 years before hiring him two years ago. Their wives were friends. Henry, as we will call him, was deeply dissatisfied with the role assigned to Henry and with the company strategy. A series of efforts by the CEO to give Henry alternative roles and great counsel all failed to change Henry’s behavior. At this point, the CEO wrote his Intentional Leadership Agenda. I will address the content but first say that having completed his own, he asked each senior team member to prepare theirs, redacted sentences too sensitive to publish and distributed the documents among the senior team. They then had a meeting to review each other ILAs. It made absolutely clear that the toxic person was indeed an outlier on an otherwise unified team. A week later, the CEO arranged severance at life chit levels and took action to separate him from the company.
The senior team has been liberated, morale has soared and the team is on a roll toward higher performance.
Outline of an ILA (must be done in 3 or fewer pages), whether the CEOs or a senior team member:
1. A paragraph with your definition of your job (scope and major impact on the company
2. Your Legacy (what difference your having been in your job will make by the time you depart (a) in the minds and hearts and organizations affected by your presence, (b) in the results achieved and (c) in the positioning of the enterprise beyond where it is today)
3. Your leverage (the people through whom you will achieve your legacy) . Relationships (whom you must help and must help you and how)
4. Your presence (how you need to show up to achieve your legacy: roles played, engagement, enlistment, demeanor)
5. How and through whom you intend to find out how your are doing on this agenda
That’s just my view. What’s yours?
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Thu, Jun 11, 2015
GOOD CEOS ASK THE RIGHT QUESTIONS…DO YOU?
THE BOTTOM LINE
Questions can be more important than answers. Good CEOs know this. Among the questions: “What don’t I know that could kill me?” And “Am I pushing too hard or not hard enough?”
BUILT INTO MUSCLE MEMORY
It is NOT that they do it every day, just periodically. Good CEOs challenge their own assumptions and their own knowledge and routinely do it to others. They also imagine scenarios beyond those for which they are planning. “What if….” is a frequent question not only to test assumptions, strategy and plans but also how the organization may have to adapt in the face of change.
LEVELS OF QUESTIONS
In a meeting, if you ask for questions and allow “top of mind” responses you will often get superficial answers. If you ask each person to write down their top 2 or 3 best questions that go deepest to the situation at hand, then go around the table you will get richer answers.
There are workshops (including in my Vistage International community) which suggest an architecture to questions:
Level 1 questions elicit facts and known solutions.
Level 2 questions elicit elaboration of thinking and logic (or lack of it).
Level 3 questions reveal deeply held emotions (including fears), prejudices and more.
If this is of general interest, we may write a column with more granular insights into asking terrific questions. It is, after all what both leaders and coaches need to do all the time.
In 1988, Richard Neustadt and Ernest May wrote: “Thinking in Time, The Use of History for Decision-Makers.” I find it is timeless (no pun intended). Do I know all I could? How could I find out what i really need to know? Is the analogy in my head a good one or flawed? Let’s decide how to think about “this” before we decide “what to do about this.”
The book is still available on Amazon.com.
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That’s just my view. What’s yours?